Frequently Asked Questions
Shown below are answers to a few frequently asked questions.
If you have any query that we haven't covered here, just give us a call;
We are always happy to answer any questions that you may have.
Q: Are all the belts real or genuine leather?
A: Yes and that applies to the canvas belts with leather tabs too. Variances in the pricing of the belts will relate to differences in leather qualities, or the simplicity/complexity of the product.
Q: How are the belts sized?
A: Charles Smith branded belts are sized in waist sizes and Ibex branded belts are sized in generic sizes (see chart). Some Ibex styles can be specially produced in waist sizes if required and we are also able to supply smaller sizes if necessary. The sizing for both is taken from the buckle end to the middle hole position of the belt. Please be aware that it is necessary to select the next size up from the trouser waist band measurement.
i.e a 32" waist trouser requires a 34" belt.
Q: Are all the belts available unbranded?
A: Some belts from the range are available unbranded, but as we offer a stock backed service it isn't possible to have all styles unbranded, unless you reach a minimum order quantity appropriate to the style.
Q: What are the lead times?
A: For the stock backed collection shown we aim to deliver your order within 3-5 days. We cannot guarantee a next day delivery service as if some style are not made then we will do so for your order. For purpose made belts you will be advised of lead times when we quote.
Q: Do you have a minimum order?
A: We do not have a minimum order value, but orders under £25 are surcharged in addition to the carriage cost if your order is under carriage paid value. To supply our products we would expect you to hold a stock of them, which is periodically replenished.
Q: Can I open a credit account?
A: For the first order we would usually require payment upfront. Thereafter, subject to credit checks, completion of a credit application form and sufficient level of spend we will happily grant a credit account.
Q: What happens if there is a faulty article delivered, or there is a problem after use?
A: In the rare event of a fault we would require a photo of the article or it to be returned and we will credit your account or refund. Our products are guaranteed for 12 months from date of purchase.
Q: Are there any discounts for early payment or large quantities?
A: We do not offer settlement discounts. If you order over 50 pieces of any particular product you would qualify for a discount; please discuss with our sales team.